My new book's table of contents
A preview of my new book (plus a special pre-order bonus)
Friends, it's happening! 🎉
I'm excited to share something special with you today: the complete table of contents for my upcoming book, EUREKA: The Product Onboarding Playbook for High-Growth B2B Companies.
I've dedicated an entire appendix to AI-enhanced onboarding, diving deeper into how B2B companies can leverage AI to create adaptive experiences. Check it out below:
The Fundamentals
We'll start by exploring why traditional onboarding fails B2B companies and introduce key frameworks like the Hierarchy of B2B User Friction—essential concepts that lay the foundation for everything that follows.
Step 1: Establish a Cross-Functional Onboarding Team
Discover how to break down silos between departments and create a unified onboarding experience that delights customers from day one.
Step 2: Understand User Success
Learn to identify what truly drives user adoption through proven frameworks like the Three Dimensions of B2B User Success and the Four Forces of Progress.
Step 3: Reverse Journey Map to Success
Master the art of working backward from your customer's ultimate win to create an onboarding journey consistently delivering value.
Step 4: Keep New Users Engaged
Transform your onboarding with battle-tested psychology principles and practical tools from the B2B Onboarding Toolkit.
Step 5: Apply, Analyze, and Repeat
Build systems for continuous improvement and personalization that scale with your business.
Bonus: Two Must-Read Appendices
The book concludes with two valuable appendices that will help you stay ahead of the curve:
Using Artificial Intelligence to Improve Your Onboarding: Learn how to leverage AI tools to enhance and personalize your onboarding experience
Product Onboarding Benchmarks: Get industry benchmarks to measure and improve your onboarding metrics
As a subscriber to Delight Path, you get exclusive access to the pre-order bonus. Use code EUREKAVIP to get 20% off your pre-order bundle, which includes:
Audiobook ($29 value)
Physical book ($19 value)
eBook ($9 value)
Instant access to our private book launch community with monthly Q&As until the June launch ($39 value)
All of that for just $29 with your discount code!
Note: The code expires this Sunday, April 27.
💡 Pro Tip: Many companies offer L&D or education budgets that cover professional development resources like EUREKA. You'll receive a detailed receipt that you can submit to your team for reimbursement.
Questions?
Reply to this email, and I’ll get back to you right away.
See you on the other side!
Ramli “RJ” John